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Drink tap water

The quality of drinking water is very good in Tallinn and tap water is excellent for quenching a thirst. In 2011, 99.66% of the water samples taken from customer taps were compliant with the legal quality standards. This is the best ever result of the Company in terms of water quality which is well comparable to the drinking water quality in Western Europe.

For the benefit of a clean Baltic Sea

Wastewater treatment at Paljassaare plant contributes significantly to the creation of a pure environment for the Baltic Sea. Since 2006 Tallinn is no longer included in the Helcom list of hotspots. This has been an excellent recognition of our investments made in the continuous improvement of our wastewater treatment process.

Water is blue, I am green

Environment is important for us. We do our best to find environmentally friendly solutions in our work and to increase the environmental awareness of the population.

We create better life with pure water

Our performance impacts the environment and the quality of life of almost one third of the population in Estonia. Supplying high quality drinking water as well as leading off wastewater and storm water and conducting it back to the nature after treatment requires strong contribution and arduous efforts from our professional staff.

Readings Report

Please report your water meter readings on time set in the contract. Readings must be reported even if there has been no consumption. Convinient ways for reporting the readings are following:

  • in our Self Service environment. Here you can report the reading, see the consumption and bills history, pay the bills etc.
  • through the readings link. You do not need to log in to report the reading. Bill will be sent to you using the channel that has been agreed before.
  • by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Be sure to indicate the exact consumption address and water meter reading.
  • by phone: 62 62 200. You can report your reading 24hrs a day, by pressing 1.
  • by arranging a Payment Plan.

Why should I choose a Payment Plan and how does it work?

By choosing a Payment Plan, you will only report your water meter reading once a year. Throughout the year, you will pay according to the average conumption set in the Payment Plan. In the end of the billing period you will report your water meter reading, based on which the consumption and billing will be corrected. As a rule, we do not issue the bills, but may do so if you wish.

Who can use the Payment Plan?

Payment Plan suits best for a private customer who clears accounts with us based on one water meter reading. Payment Plan is also for instance small offices. Payment Plan is signed for 12 months. Unless a new plan is arranged, the main contract will stay in force after the Payment Plan has come to an end.

Requirements for arranging a Payment Plan are:

  • your actual water meter reading for the last month has been reported
  • your consumption history is at least 12 months
  • you have signed a standard contract. If there is none, we will renew the contract.

To arrange a Payment Plan, please contact our Customer Service by phone: 62 62 200, e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or visit our Customer Service office at Ädala 10, Tallinn 10614

© AS Tallinna Vesi  |  Ädala 10, Tallinn 10614  |  Phone: 62 62 200  |  Fax: 62 62 300  |  tvesi@tvesi.ee  |  ISO9001, ISO14001, ISO17025, OHSAS 18001

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