Chairman’s Statement
As a water utility company, we have a significant interface with the surrounding environment and local communities. Therefore, we work tirelessly to ensure the needs and expectations of our various stakeholders are being constantly met. AS Tallinna Vesi has its own internal workforce of more than 300 employees, and throughout the year, considerable focus was placed on ensuring their continued safety, commitment and development.
Testament to our employees’ hard work was the excellent feedback received in the customer satisfaction survey and several external awards related to safety, corporate social responsibility and stakeholder relations. Results of the employee opinion survey were also very good when compared to similar companies and European norms.
2015 was a year of exceptional performance for AS Tallinna Vesi. As in previous years, we managed to deliver yet further improvements with respect to our operational results and the quality of services that we provide to our customers in Tallinn and its surrounding areas. The quality of drinking water and the level of leakages in the network have both surpassed previous performance levels, and are amongst the best in class when compared to other European water utilities.
As a listed company, we are accountable to shareholders, customers and a variety of external stakeholders, with whom we interact on a daily basis. Our focus remains on creating consistency, transparency and balance between the various elements of our operations and we constantly ensure AS Tallinna Vesi operates with the highest standards of corporate governance.
I would like to thank my colleagues in AS Tallinna Vesi, Watercom OÜ and United Utilities, and all our clients, suppliers and business partners for their continued support in helping the company to deliver an exceptional performance during 2015.
Sincerely,
Karl Heino Brookes