Water meter readings and billing
Submitting your water meter readings
We are constantly seeking more user-friendly solutions.
- If you have a smart meter that can be read remotely, you no longer need to submit us your readings, because the smart meter sends the data automatically. We have already installed smart meters for more than three out of every four of our customers, and by 2026 at the latest, all customers in our service area will have smart meters.
- However, if you still do not have a smart meter, you must submit the readings at the time agreed in the contract. Even if there has been no consumption, readings must be provided to ensure that bills remain accurate and are calculated correctly.
- We only install water meters for customers with a contract, and only at the main water metering unit. We do not install meters for individual apartments. We issue bills based on the readings from the main meter.
- The apartments have individual water meters that are maintained, installed and checked either by the apartment association or by the apartment owner. These readings do not need to be reported to us.
How can I submit my readings?
In self-service portal
- Submit your readings, view consumption and payment history, pay bills, etc.
- If you want to grant another person who is not a customer the right to use self-service, you must submit a completed proxy form.
By e-mail
- E-mail your readings at naidud@tvesi.ee.
- Please include the exact address of the place of consumption and the water meter reading in your e-mail.
On information line
- Call 626 2200 (Mon–Fri 8–17)
What is an estimated reading?
- If we do not receive the actual reading of your water meter by the date agreed in the contract, we will issue an estimated bill.
- This means that we will issue a bill based on your average water consumption over the last 12 months. An estimated bill may not reflect actual consumption. To correct this, please submit the actual reading of your water meter.
- To avoid receiving an estimated bill, please submit the actual reading of your water meter up to 5 days before or no later than the 5th day following the end of the agreed billing period.
Customer service
tvesi@tvesi.ee626 2200
Billing
Bills are issued based on the water meter readings. If we do not receive your water meter reading by the date agreed in the contract, we will issue an estimated bill.
Why choose an e-invoice?
- E-invoice is a fast, convenient and secure way to receive your bills. By giving up paper bills, you are helping to protect nature.
- Every bill that goes unprinted reduces the impact on the environment. We aim to cause as little environmental impact as possible. Giving up paper bills is a step in the positive direction.
How can I settle my bill without paper?
In our self-service portal
- All your bills are stored securely in one place, where you can view, download and pay them. You can also choose to receive bills directly to your e-mail address, so you won't need to log in to the self-service portal.
- If you want to grant another person who is not a customer the right to use self-service, you must submit a completed proxy form.
Bill to e-mail address
You can choose to receive bills directly to your e-mail address. To open the bill, you need Acrobat Reader.
Banqup.ee portal (formerly arved.ee)
In the Banqup portal you can:
- subscribe to, change or cancel e-invoices,
- choose which companies you would like to receive e-invoices from,
- specify where your bills should be sent (e-mail, bank, etc.).
When you join the Banqup portal, your bills are automatically sent to the channel of your choice.
How to pay the bill?
In self-service portal
With an e-invoice standing order
- Together with your bank, we'll make sure your bill is paid on time.
- If you use online banking, we will send your bill to your internet banking account as an e-invoice, which will be paid automatically from your account on the due date.
- If you do not use online banking or if someone else pays your bills with an e-invoice standing order, we will send you the bill as previously agreed and also send an e-invoice to your bank.
- You can sign an e-invoice standing order agreement either by visiting your bank branch or via online banking.
At our customer service
- Our customer service is located in Tallinn at Ädala tn 10. Please note that cash payments are not accepted here; you can only pay by bank card.
At Omniva post offices
- You can also pay your bill conveniently at your nearest Omniva post office. For more information, please contact Omniva customer service.
By signing an e-invoice standing order agreement
- You can sign an e-invoice standing order agreement either via online banking or by visiting your bank branch.
- To sign an e-invoice standing order agreement, you need a reference number, which you can find on your bill. In addition to signing an e-invoice standing order agreement, you must also subscribe to an e-invoice.
- You can subscribe to e-invoices via online banking, at bank offices and via the Banqup and Finbite portals.
Limited e-invoice
- Anyone can sign an e-invoice standing order agreement. In order for a third-party e-invoice standing order agreement to work, you need to subscribe to a limited e-invoice. A limited e-invoice can be subscribed to via online banking or the Banqup portal.
