We are the largest water utility in Estonia

We create a better life with clean water

We provide 24/7 water and wastewater services to around 25,000 customers and 500,000 end-consumers in Tallinn and its surrounding area. This means that we are responsible for ensuring that more than a third of the Estonian population has access to reliable, high-quality water and wastewater services.

Every day, we are working hard to ensure that Tallinners have access to high-quality drinking water and that water services remain affordable. We are there for our customers and respond to enquiries quickly.

We believe it is important to raise environmental awareness and emphasise the role of tap water as a clean, environmentally sustainable and affordable source of drinking water.

Vital service provider

Our service area is covered with facilities and pipes needed to operate water services. Tallinn and its surrounding municipalities have around 3,000 kilometres of pipes. If these were connected in a single line, they would extend further than Rome.

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of water pipes

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of wastewater pipes

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of stormwater pipes

water pumping stations

groundwater pumping stations

wastewater and stormwater pumping stations

Vision and mission

Our vision

We create a better life with clean water.

Our mission

We connect people to the vital cycle of water.

Our values

I am part of the team

I know where the company is heading and help to achieve common goals in partnership. I keep good relations and create a pleasant working environment.

I am reliable

As a professional, I act with integrity, fairness and transparency, and keep the promises made.

I care

I value myself, my work and work safety, the environment and the people around me. I do my part to make high-quality water services available to a large part of the Estonian population. 

I am forward-looking

I act responsibly and invest wisely. I create opportunities for the company to develop.

Governance

Clear governance ensures a steady course.

Tallinna Vesi is a public limited company whose governing bodies are the General Meeting of Shareholders, the Supervisory Council and the Management Board. The highest management body of Tallinna Vesi is the General Meeting of Shareholders.

General Meeting of Shareholders

Tallinna Vesi regularly communicates with its largest shareholders and potential investors. To keep shareholders informed, the company convenes the General Meeting of Shareholders at least once a year, where every shareholder has the opportunity to ask questions of the members of the Management Board and Supervisory Council.

Supervisory Council

The Supervisory Council plans the activities of Tallinna Vesi, organises its management and supervises the activities of the Management Board. According to the Articles of Association of Tallinna Vesi, the Supervisory Council consists of nine members elected for a term of three years.

Audit Committee

The Audit Committee is a sub-committee to the Supervisory Council responsible for overseeing financial reporting, audit processes, internal control systems, risk management and assessment, and compliance with laws and regulations. The Audit Committee follows the Auditors Activities Act and the Financial Supervision Authority’s guidelines on the formation and functions of the audit committee. Tallinna Vesi's internal auditor reports directly to the Audit Committee.

Nomination and Remuneration Committee

The Nomination and Remuneration Committee advises the Supervisory Council on the remuneration of the company management and on the nomination of candidates to the Management Board. The Committee also makes recommendations on the remuneration policy in Tallinna Vesi and supervises compliance with the principles approved by the Supervisory Council and the requirements of the Securities Market Act.

Management Board

The Management Board represents and manages the day-to-day business of Tallinna Vesi in accordance with the law and the Articles of Association of Tallinna Vesi. The Management Board is required to act by making the most economically rational decisions. The Management Board consists of three members and is elected for a term of five years.

Risk management

We face various risks every day as part of our business. The purpose of continuous risk management is to assess, manage and regularly monitor any risks that could prevent Tallinn Vesi from achieving its objectives.

We have appointed a risk owner for each risk, who carries out regular risk assessments with the quality manager and specialists in the field. An overview of the significant risks, together with the measures taken to control them and future planned actions, is presented to the company’s Supervisory Council and the Audit Committee on a quarterly basis.

Company structure

Asset Management Division

This division comprises the Customer Relations, Water Quality and Water Metering, Network Operations, Network Planning and Construction, and Asset Management and Information Technology Departments.

Corporate Support Services Division

The Corporate Support Services Division comprises the Human Resources, Environment and Sustainability, Communications and Marketing, and Laboratories Departments.

Operations Division

The Operations Division is responsible for operating the Water Treatment Plant and the Wastewater Treatment Plant.

Financial Division

In addition to the Financial Accounting and Billing Department, this division comprises the Legal, Business Analysis, Investment and Procurement Departments.

Subsidiary Watercom

Watercom's main activities are covered by the following departments: Pipe Construction, Road Construction, Owner Supervision, Network Maintenance Services and Road Maintenance.

Members of the Management Board

Members of the Supervisory Council

Strategic objectives

The pillars of our business

Our aim is to ensure a better quality of life with clean water. Being a part of the natural water cycle through our business, we provide customers with clean water that they can use with confidence, knowing that the same water will be returned to nature in a way that is safe for the environment.

To make our vision a reality, we have set five strategic objectives for 2023–2028, that form the pillars of our business.

Strategic objectives for 2023–2028

Sustainable urban development
Reducing environmental impact
Ensuring service continuity
Affordable prices
Employee satisfaction and strong shareholder relations

Freshness all around you

Drinking water brings the community together

We are there when the community comes together – providing fresh water from public taps across the city during the summer season, supporting public events with drinking water tanks, and joining initiatives that reach out to those with fewer opportunities.

At the same time, we are bringing the meaning of water closer to young people. After all, water is life and looking after it is a fascinating task.

Communication and brand

It is important for us that people understand how drinking water gets to their taps, how it is cleaned and returned to the environment. Tap water is our common wealth – clean, nature-friendly and affordable.

Choosing a glass of tap water is a choice that's good for both your health and the environment.

Freshness all around you — every day, for life, everywhere.